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Customer Care

  • To track your package, please ensure you have your tracking number and visit the FedEx site below:

    English: https://www.fedex.com/en-ca/home.html

    French: https://www.fedex.com/fr-ca/home.html

  • Upright Vacuum Cleaners

    NV150C

    LA301C

    ZU62C

    ZU700C

    AZ1002C

    Robot Vacuum Cleaners

    RV750C

    RV1001AEC

    Stick Vacuum Cleaners

    HV300C

    ZS350C

    ZS360C

    IZ162HC

    Handheld Vacuum Cleaners

    SV75ZC

    WV200C

    Steam Cleaners and Garment Care

    S1000C

    GI405C

  • 60 day money back guarantee – Click here

    For any purchases made directly from SharkNinja, please give us a call or email us at:

    1-855-520-7816

    customercare@sharkninja.com

    Mon – Fri 9am – 9pm EST | Sat. 9am – 6pm EST

    For assistance with a product purchased from major retailers, please contact our customer service team before returning your product to the retailer.

  • Limited Warranties applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

    SharkNinja warrants that the unit shall be free from defects in material and workmanship for the designated period of time from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:


    What is covered by this warranty?

    1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced within the designated period of time from the original purchase date.

     

    1. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

     

    What is not covered by this warranty?

    1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkclean.com or ninjakitchen.com

     

    1. Any unit that has been tampered with or used for commercial purposes.

     

    1. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.

     

    1. Consequential and incidental damages.

     

    1. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.

     

    1. Products purchased, used, or operated outside North America.

     

     How to get service

    If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.ca/customer-care/ OR ninjakitchen.ca/customer-care/ for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-855-520-7816 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories.

    SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.


    How to initiate a warranty claim

    You must call 1-855-520-7816 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at sharkclean.com or ninjakitchen.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.


    How state law applies

    This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

  • 1-855-520-7816

    customercare@sharkninja.com

    Mon – Fri 9am – 9pm EST | Sat. 9am – 6pm EST

    If you require assistance with your product and none of the Troubleshooting or FAQ guides found on the product pages helped, please ensure you have your product with you at the time of the call.